January 2026
28 January
Schedule jobs in Console
To give you flexibility in how you manage jobs, you can now schedule them directly from Console.
When this feature is enabled, you’ll be able to schedule jobs as part of the assign job Console task. In it, you'll select the team and the job date. You’ll also indicate whether you've confirmed this date with the customer. If the date is:
- confirmed, they’ll receive the job scheduled SMS, and the job status will become
Scheduled - not confirmed, they’ll receive the job date proposed SMS, so you can work together to agree on a date. The job status will also become
Accepted.
To help with scheduling, you can now also SMS customers directly from the Interactions section of the Job record in Console. Messages sent from either Console or the Installer app appear in both places, so your team always has the full conversation.
Note: To enable Console scheduling for your organisation, contact customer support. To send messages from Console, operators also need access to the Installer app, which admins can grant in the new User manager.
Introducing the User manager
Admins can now manage user access to UPowr right from Console. At a glance, you can see who has access, invite new users, resend invites, set roles, control access to Console and the Installer app, and revoke access when needed.
Find User management by clicking the menu icon in the top navigation.
What else is new
- Quote statuses have been updated. To make them more intuitive, we changed Initiated to Created, and Created to Published. For more, see quote statuses.
- Project history now tracks additional events, including rescheduled reasons and installer notes.
15 January
Customer project history
We’ve added a project history to the customer workspace, giving you a bird’s-eye view of their progress.
Previously, these details were spread across different records. Now, everything lives in one place in timeline that shows details such as project stages, quote information, job statuses, file uploads, notes, and more - making it easier to understand what has been done and what needs to happen next.
To access a customer’s project history, click on the customer card in the left pane.
Key features
- View the project history - All key events are captured in chronological order, so you can quickly catch up on what's happened without hunting through multiple places
- Filter to find what matters - Narrow down by project type, job type, who triggered the event, or date range
- Get the full picture - Mentions of files and records include links, allowing you to open them and find out more.
Call-out job type
We’ve introduced a new Service Call-out job type, designed to support a wide range of post-installation work in a simpler, more flexible way.
The workflow is designed to be a lightweight, adaptable way to manage the range of issues encountered during a service call-out. The Installer app will only surface questions relevant to the type of service, including:
- Cleaning and maintenance
- Servicing and troubleshooting
- Performance or monitoring issues
- Warranty investigations
- Quality or safety issues
- Customer requests
For more structured work, such as audits or asset replacement, we recommend using the existing job types.