Sales project workflow
The sales project workflow is designed for selling and installing new systems, from initial customer contact to a completed installation.
How the workflow helps you
The workflow:
- Guides sales, operations, and installation teams through each stage, keeping everyone coordinated.
- Tracks progress automatically as tasks are completed, to ensure nothing gets missed along the way
The sales project journey
This is an outline of a typical sales project that includes an inspection job. Each step below shows what to do and where to do it:
Onboarding stage
This is the starting stage for every sales project. You'll create the customer record and add their site details.
| Step | Where | Purpose |
|---|---|---|
| Add a customer | Console | Create a customer record to store their contact details and other relevant information. |
| Onboard customer site task | Console | Create a site record to store information such as the number of phases and NMI. |
Quoting stage
In this stage, you design the system for your customer using Pylon.
| Step | Where | Purpose |
|---|---|---|
| Add a sales project | Console | Create a UPowr sales project to link to Pylon. |
| Add a linked Pylon project | Console | Create a Pylon project that’s linked to our UPowr project. |
| Create your Pylon proposals | Pylon | Design your system and proposal using the Pylon design tool. |
| Sync Pylon project | Console | Pull any changes that you made in Pylon into UPowr, so both systems have the same information. |
Considering stage
In this stage, your customer reviews the Pylon proposal and decides whether to proceed. When they sign the proposal, the UPowr quote status updates automatically, and the project moves to the committing stage.
Committing stage
The project automatically enters this stage when the customer signs the proposal. During it, your customer completes the commitment process in Pylon (such as paying their deposit).
Once this stage is complete, you can schedule the inspection.
Inspection stage
In this stage, you assess the site before installation to confirm the design and identify any issues.
| Step | Where | Purpose |
|---|---|---|
| Start inspection job | Console | Confirm the job, and add an optional job note to the information sheet for installers. |
| Accept and schedule inspection job | Installer app / Console | Review the job and agree on a date and time with the customer. |
| Inspection checklist task | Installer app | Complete the inspection and record information for the report. |
| Review inspection reports task | Console |
Review the report and determine if the:
|
| (Conditional) Update Pylon quote task | Console |
This task is only shown if the site passes inspection, and the quote needs to be updated. In it, you’ll be prompted to update the quote in Pylon. |
Installation stage
Install the system at the customer's site and complete all commissioning and regulatory requirements.
Before the installation:
| Step | Where | Purpose |
|---|---|---|
| Start installation | Console | Start the installation job workflow. |
| Start installation job task | Console | Start the job, and add an optional job note to the information sheet for installers. |
| Lodge application to connect task | Console | A reminder to lodge the application to connect with the customer’s distributor. |
| Upload permission to connect task | Console | A reminder to upload the permission to connect to UPowr. |
| Accept and schedule installation job | Installer app / Console | Review the installation job and agree on a date and time with the customer. |
| Set up site in STC platform | Console | A reminder to set up the site in your STC platform. |
| Send order request to supplier | Console | A reminder to order stock for the installation job. |
Once all tasks are completed, the job status will be Prepared
During and after the installation:
| Step | Where | Purpose |
|---|---|---|
| Pre-installation checklist task | Installer app | Record information for the installation report. |
| Roof works installation task | Installer app | Record information for the installation report. |
| System installation task | Installer app | Record information for the installation report. |
| Commissioning sheet task | Installer app | Record information for the installation report. |
| Review installation reports task | Console |
Review the report and:
|
| (Conditional) Update Pylon quote task | Console |
This task is only shown if the quote needs to be updated. In it, you’ll be prompted to update the quote in Pylon. |
| (Conditional) Update asset serial numbers task | Console |
This task is only shown if serial numbers are missing. In it, you’ll record the missing serial numbers for any assets that you installed. |
| Upload installation compliance documents tasks | Console |
A reminder to upload the:
|
| Invoice customer task | Console | A reminder to generate an invoice and send it to the customer. |
| Confirm customer payment task | Console | A reminder to add the final payment to the project charges. |
Once all tasks are complete and the system is commissioned, the sales project reaches the Completed outcome.